Questions
Straight answers.
The things shop owners actually ask before switching. Do not see yours? Ask us.
Getting started
Do I have to replace all the software I use now?
No. Gravy is modular. Every feature is a module you turn on or off from Settings, so you can keep the shop-management system, reviews tool or accounting you already like and use Gravy only for what you are missing, like a real website, digital inspections or payments.
How long until we are live?
Usually a few weeks. We hand-build your website and run Gravy alongside your current system first. Nothing customer-facing changes until you review it and approve.
Will switching disrupt my customers?
No. During setup Gravy shadows your current system in demo mode. No customer sees anything new, and no message goes out that you did not approve, until you flip the switch yourself.
The website
Is the website really custom, or a template?
Every Gravy site is hand-built for one business, from your real brand, photos, reviews and pages. Never a template, never a shared theme, never reused for another shop. You approve it before anything goes live.
Can I get just the website, or just the shop software?
Either. It is modular, so you can take one piece or the whole platform. Many shops start with the website or inspections and add more when they are ready.
Switching and integrations
Will it work with the tools I already use?
Gravy includes card payments, QuickBooks export for your books, and parts search and pricing through PartsTech, and we add integrations over time. For anything we do not connect to yet, keep the tool you prefer and use Gravy for the rest, thanks to the modular design.
Do my staff each get their own login?
Yes. Gravy has role-based dashboards, so the owner, service advisors and technicians each sign in and see only what their job needs. Owners get the money view, technicians get just their jobs.
Pricing, contracts and data
What does it cost?
Plans are $149 a month (Embed, keep your site), $249 a month (Complete, a new site included) and $549 a month (Everything, all modules), with two months free if you pay annually, plus a 30-day free trial. You can also add modules one at a time. The plans include a clean, modern hosted website; if you want a bespoke custom site, designed for you with full SEO and everything a custom build includes, that is a $3,000 to $4,000 one-time add-on. For most shops it is less than the three or four vendors they rent today.
Is there a contract? Can I cancel?
No contracts. It is month to month, cancel anytime, and you can export all of your data anytime.
Who owns my data?
You do, always. Your customers, history and content are yours, and you can export everything in one click whenever you want.
Support
What kind of support do I get?
Direct, founder-led support that answers fast, plus done-for-you data migration and setup as part of onboarding, so you are not left to import everything yourself.
Is Gravy only for big shops?
No. Plans start at a one or two bay shop and scale up to multi-location and fleet operations.