Every feature, shown working.
These are live screenshots of the real product, running on our Demo Auto Service demo shop. Open the live sandbox and use the real thing yourself, no signup, then tour a live client site.
Take one piece, or the whole thing. Keep the software you like.
Every feature below is an independent module. Already love your shop-management system, your reviews tool, or your accounting? Leave those off and use Gravy for the rest, inspections, a professional website, payments, whatever you're missing. Turn any module on or off from Settings, any time.
What your customers see
The trust-building surfaces your customers actually touch.
Digital vehicle inspections
Color-coded findings, a photo or video on every line, plain-language "what happens if you wait," and a price locked in writing. The customer approves exactly what they want, with a running total and a signature.
- A photo or video clip and note on every line item
- Honest "if you wait" guidance, no pressure
- Price locked, signed, before any work starts
- One tap into full Espanol
A service record they own
Every customer gets a digital glovebox: full history kept per vehicle by VIN, warranty coverage, loyalty rewards and open recommendations, theirs to keep and print.
- Per-VIN service history: visits, dollars invested, mileage
- Built-in loyalty rewards and one-tap referrals
- Workmanship-warranty tracking, printable for a future buyer
- A real reason to come back
Booking that fills the bays
Customers book in about a minute, with times that reflect real hours. Confirmations and reminders go out on their own to cut no-shows.
- Simple, fast, mobile-first booking
- Hours-aware time slots
- Automatic confirmations and reminders
- Captures email for follow-up
The reviews engine
Asks every customer at the perfect moment and routes them to Google, the way Podium and Birdeye do, built in at no extra cost. Compliant, no review gating.
- Asks at the highest-conversion moment
- Routes happy customers to Google
- Private feedback path for everyone
- Replaces a $300 to $500/mo vendor
A real price, before they call
Customers pick the service they need and get a real ballpark on your site in seconds, from your own pricing. No other independent-shop platform can, because they do not build your website.
- Real ranges from your canned-job pricing
- You choose exactly which services to publish
- Turns your website into a lead machine
- One tap from quote to booking
They stop calling to ask
A self-updating “where’s my car” page that reads approvals, parts ETA and stage to give an honest ready-by time, so your phone stops ringing with “is it done yet?”
- Updates itself as the job moves, no manual work
- Honest ready-by that accounts for parts ETA
- The inspection photos and video, right there
- Cuts the status calls that eat your advisors’ day
How you run the shop
The owner side: what needs you now, and the numbers you manage by.
The AI shop foreman
Gravy reads your live job board and gives you a prioritized action list, the way a veteran foreman would, catching problems before they become angry customers.
- Flags approvals that are aging
- Predicts promise times about to slip
- Spots idle techs and ready work
- Runs on demand, no extra cost during trial
A dashboard, not a spreadsheet
Every booking, inspection, follow-up and review in one clean, tabbed view. Today shows exactly what needs you; the rest is a click away.
- Tabbed: Today, Jobs, Customers, Growth, Insights
- A live follow-up worklist that recovers revenue
- Average RO, gross profit and effective labor rate, live
- Staff roles with the right access
The whole shop floor, at a glance
Assign every job to a tech, drag it across the stages, and clock real time against each car. See who is on what and what is ready, without walking the bays.
- Drag-and-drop dispatch by technician
- Drag-drop day scheduler: drop each day’s appointments onto a tech
- Appointment calendar with daily capacity
- One-tap time clock, plus a per-tech efficiency report
The money, start to finish
Approved work becomes a numbered invoice on its own, frozen so a later edit never changes what you already sent. Take card payment online, reconcile the day, and export to QuickBooks.
- Sequential invoices with tax and shop-supply fees
- Online card payments, plus deposits and partial payments
- End-of-day reconciliation with gross profit
- Two-way QuickBooks sync, plus financing at checkout
Price it right, every time
Build estimates with parts and labor lines that carry your cost, so you see true margin on every job. Look up parts from a catalog or PartsTech and let your pricing matrix mark them up automatically.
- Parts lookup: built-in catalog or live PartsTech
- Automatic markup by your own pricing matrix
- Labor by hours x rate; parts and margin tracked
- Canned jobs drop a priced line in seconds
Proof of value every month
A shareable monthly report of the numbers that matter: work approved, reviews collected, follow-ups sent, and the recommended work still on the table.
- Eight live KPIs, month to date
- Approval rate and average ticket
- Deferred dollars waiting to be recovered
- Printable to keep or share
The newest in Gravy
The latest modules, all live and shown working. Turn any on or off from Settings.
An assistant that answers the phone
A virtual assistant answers inbound calls, states your real hours and services, and books a real open slot, so a missed call stops being a lost job. Try the simulator in your own words.
- Answers hours, services and “is my car ready”
- Books a real appointment from your live openings
- Every call logged with its outcome
- Hands off to a callback for anything sensitive
No open safety recall slips through
Gravy scans your whole customer base against the free NHTSA safety-recall database and builds a call, text and email worklist, so a customer with an open recall never gets missed. Do-not-drive recalls sort to the top.
- Scans every customer vehicle by VIN or year/make/model
- Do-not-drive and park-outside recalls flagged first
- One-tap text, call or email with honest copy
- Repaired free at the dealer: pure goodwill, and a reason to come in
Fill a cancellation in one tap
Keep a standby list, and when an appointment cancels Gravy brings you straight to the waitlist with the best-matching customers pulled to the top and a text pre-filled with the freed time. No more dead bays.
- Cancel on the calendar and jump straight to the fill list
- Best matches by service and timing ranked first
- One-tap text with the exact freed slot
- Turns a last-minute cancel into a filled bay
They reschedule themselves
Every booking confirmation carries a secure link, so a customer can move or cancel their own appointment in a tap, no phone call. A self-cancel frees the bay and offers it straight to your waitlist.
- Reschedule or cancel from any confirmation, no login
- Real open times, capacity-aware
- A self-cancel feeds the cancellation waitlist
- Cuts phone tag and the no-shows that come from it
See how you stack up
Your real average repair order, gross profit and effective labor rate, each plotted against published industry ranges and computed from your own approved, invoiced work.
- ARO, gross profit and effective labor rate, live
- Plotted against cited industry bands
- Honest: published industry figures, clearly labeled, never fake peer data
- Built from your last 90 days of invoiced work
Bring your history with you
Switching from another system? Export your customers and repair orders to a CSV and upload; Gravy auto-detects the format, maps the columns, and shows you exactly what will import before anything is saved.
- Auto-detects Tekmetric, Shopmonkey, Mitchell and generic exports
- Maps the columns for you, with a full preview
- Never silently drops a row
- Each row powers the CRM, glovebox and reporting
Problems every shop has, that no other platform solves.
Because Gravy runs your website and your shop floor together, it closes gaps the back-office-only vendors structurally cannot. Every one of these is a module, on or off from Settings.
Instant online quotes
Customers pick a service and get a real ballpark price right on your site, before they ever call. No other independent-shop platform can, because they do not build your site.
Try it live →Live "where's my car" tracker
A self-updating status page that reads approvals, parts ETA and stage to give an honest ready-by time, so the phone stops ringing with "is it done yet?"
AI front desk
Answers hours, "is my car ready" and ballpark prices from your live data, 24/7, so your advisors stop repeating themselves.
Ask it something →Automatic deferred-work recovery
Every job a customer declines is kept with its photo and price and resurfaced at the right moment, with a one-tap re-approve link. Found money, on autopilot.
Comeback & quality tracking
Comeback rate by technician and job type, the truest measure of shop quality, and the one number no other platform will show you.
Fleet self-service portal
A private link where a fleet manager approves work and pulls invoices without a single phone call.
Parts-ETA on the promise time
Track when a back-ordered part lands and thread it straight into the promised time and the customer's live status. The #1 hidden cause of blown promise times, finally visible.
Review-powered SEO
Your reviews published as search-engine structured data on your own site, so you rank. Only possible because we build the site too.
Also in every plan
Prepaid memberships
Recurring maintenance plans that lock in loyalty and smooth revenue.
Maintenance planner
A free 12-month forecast that quietly books the next visit.
Fleet accounts
Commercial customers with many vehicles under one consolidated account.
Recall watch
Flags open safety recalls on your customers' vehicles automatically.
Marketing campaigns
Segmented email with unsubscribe compliance handled for you.
Two-way texting
Text customers from the shop, with missed-call text-back so no lead is dropped.
Brand-matched emails
Every message to your customers carries your shop's colors, not ours.
Canned jobs
Preset services that drop priced parts and labor into an estimate in seconds.
Parts inventory
Track stock on the shelf with reorder points and automatic low-stock alerts.
Purchase orders
Order parts from a vendor and receive them straight into inventory, with cost and stock updated.
Customer CRM
Every customer with their vehicles, visit history, lifetime value and open recommended work.
Bring your data
Import customers, vehicles and full repair-order history from your old system by CSV, so nothing is lost.
Automated service reminders
Time and mileage reminders go out on their own, so due customers come back without you chasing them.
Technician productivity
Clocked vs billed hours, efficiency, labor revenue and gross profit per tech, with a payroll timesheet export.
Activity audit log
An accountability trail of approvals, payments, settings changes, imports and parts received.
Inspection checklists
Multi-point DVI templates that load a full inspection sheet in one tap.
Transparency ledger
A verifiable track record of jobs done at or under estimate.