Terms of Service

These Terms of Service ("Terms") govern your use of Gravy, the shop-management platform and websites provided by LuciApps ("LuciApps", "we", "us"). By creating an account or using Gravy, you agree to these Terms. If you use Gravy on behalf of a business, you represent that you are authorized to bind that business.

1. The service

Gravy provides software for auto-repair shops: digital inspections, scheduling, invoicing and payments, customer messaging, a professional website, and related tools. Features are modular and may change or improve over time. Some features depend on third-party services you connect (for example Stripe, Twilio, PartsTech, or QuickBooks), which are governed by their own terms.

2. Free trial

We may offer a free trial. During a trial, Gravy can run alongside your current system. We will not send messages to your customers without your approval. At the end of a trial you may subscribe, or export your data and stop, with no obligation.

3. Fees and billing

Paid plans are billed in advance on a recurring basis (typically monthly) at the price shown when you subscribe. Fees are non-refundable except where required by law. You can cancel at any time; cancellation stops future charges and takes effect at the end of the current billing period. Payment processing for your subscription is handled by our payment processor. Taxes may apply. Texting through Gravy’s registered numbers comes with the Texting module, Everything, or a plan that included texting when you subscribed, and includes a monthly allowance shown on the pricing page; texts and calls to your texting number count against it. When it is used up, texting pauses until the next calendar month and Gravy uses email instead, unless you buy extra texts, which apply to the current month only. Texting through your own Twilio account is billed by Twilio and has no Gravy allowance. 90-day results guarantee: if the work your customers approve through Gravy’s approval links and book online through Gravy during your first 90 days of paid service (online bookings counted at your average approved repair order, or the average ticket you enter until there are three) adds up to less than the subscription fees you paid for those 90 days, we refund those fees in full if you ask within 30 days after day 90. Founding shops: the first 20 paying shops receive 50% off base and module fees (not Texting) for as long as their subscription continues without a break. Referrals: for each shop you refer that subscribes and pays its first month, we credit you one month of your base and module fees.

4. Your data is yours

You retain all rights to the data you and your customers put into Gravy ("Your Data"), including customer records, vehicles, inspections, and invoices. You grant us a limited license to host and process Your Data solely to provide the service. You can export Your Data at any time, and we will not sell it. See our Privacy Policy.

4a. Shared labor hours (optional)

If you turn on "What shops bill" in Labor times, you also let us combine the labor hours on your approved repair orders, reduced to the vehicle's year, make, model and engine size, the job, front or rear, and the month, with the same from other shops that turned it on, and show participating shops medians and ranges built from at least three other shops. This is a benchmark of what shops actually bill, not a labor guide, and it is never used to set or coordinate prices or labor rates. We never share your customers, VINs, prices, notes or your shop's name, and we never show one shop's numbers on their own. You confirm that the repair-order data you contribute is your own and that you may share it. You can turn it off at any time; we then stop collecting your hours and delete the hours you previously shared.

5. Acceptable use

You agree not to use Gravy to break the law, send unlawful or unsolicited messages, infringe others' rights, or attempt to disrupt or reverse-engineer the service. You are responsible for the accuracy of estimates, invoices, and communications you create, and for obtaining any consents required to contact your customers.

6. Messaging compliance

If you use texting or email, you are responsible for complying with applicable laws, including the TCPA, CAN-SPAM, and carrier requirements such as A2P 10DLC registration. Gravy provides opt-out (STOP) and unsubscribe handling, but you must only message customers who have a relationship with your shop and honor opt-outs.

7. Third-party services

Gravy integrates with third parties you choose to connect. We are not responsible for those services, their availability, or their charges. Your use of them is subject to their terms.

8. Warranties and disclaimers

Gravy is provided "as is." To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free. Gravy is a tool; it does not provide legal, tax, or automotive-diagnostic advice.

9. Limitation of liability

To the fullest extent permitted by law, LuciApps will not be liable for indirect, incidental, special, or consequential damages, or lost profits or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim.

10. Termination

You may stop using Gravy at any time and export your data. We may suspend or terminate access for violation of these Terms or non-payment. On termination, you may export Your Data for a reasonable period, after which we may delete it.

11. Changes

We may update these Terms. If we make material changes, we will post the updated Terms with a new date and, where appropriate, notify you. Continued use after changes means you accept them.

12. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Virginia.

13. Contact

Questions about these Terms? Contact us.